FAQ

  • What is a Mental Health Occupational Therapist?

    A Mental Health Occupational Therapist (OT) is a health professional who helps individuals improve their mental health and well-being through practical, everyday activities. They use evidence-based techniques to support clients in managing their emotions, developing coping strategies, and enhancing their ability to perform daily tasks.

  • What services do you offer at They Them Us?

    We offer a range of services including Mental Health Occupational Therapy, Acceptance and Commitment Therapy (ACT), Cognitive Behavioural Therapy (CBT), Dialectical Behavior Therapy (DBT), Motivational Interviewing, Psycho-Education, Schema Informed Care, and Sensory-Based Interventions. For more details, visit our Services Page

  • How can I book an appointment?

    You can book an appointment by visiting our Contact Page and filling out the contact form. We will get back to you to confirm your appointment.

  • What is Sensory Modulation?

    Sensory Modulation refers to techniques that help individuals manage their responses to sensory input. These techniques can promote calmness, enhance safety, and reduce harm by helping individuals regulate their arousal levels and emotions.

  • What is Interoception?

    Interoception is the sense of the internal state of the body. It involves the ability to recognize and interpret bodily sensations such as hunger, thirst, and emotional states. Improving interoceptive awareness can enhance emotional regulation and overall well-being.

  • What is Sensory Integration?

    Sensory Integration is the process by which the brain organises and interprets sensory information from the environment and the body. Effective sensory integration allows individuals to respond appropriately to sensory stimuli, enhancing daily functioning and emotional regulation.

  • What is the Window of Tolerance?

    The Window of Tolerance is a concept that describes the optimal arousal zone in which an individual can function effectively. It represents the range of emotional and physiological states within which a person can handle stress and respond to their environment in a balanced way.

  • What is the Arousal Curve?

    The Arousal Curve is a model that illustrates how different levels of arousal (or alertness) affect performance. Moderate levels of arousal typically lead to optimal performance, while too little or too much arousal can impair functioning.

  • What is Polyvagal Theory?

    Polyvagal Theory, developed by Dr. Stephen Porges, explains how the autonomic nervous system regulates responses to stress and social engagement. It highlights the role of the vagus nerve in promoting safety, social connection, and physiological regulation.

  • What is Masking?

    Masking refers to the process of hiding one's true feelings or symptoms, often seen in individuals with neurodivergent conditions such as autism. It involves suppressing natural behaviours or expressions to fit into social norms, which can be mentally and emotionally exhausting.

  • What is Alexithymia?

    Alexithymia is a condition characterised by difficulty in identifying and describing emotions. Individuals with alexithymia may struggle to recognize their own feelings and the feelings of others, impacting emotional regulation and social interactions.

  • What is Dialectical Behaviour Therapy (DBT)?

    DBT is a type of cognitive-behavioural therapy that focuses on teaching skills to manage emotions, cope with stress, and improve relationships. It is especially effective for individuals with Borderline Personality Disorder (BPD), Complex PTSD (CPTSD), and other emotional regulation challenges.

  • How does Cognitive Behavioural Therapy (CBT) work?

    CBT is a therapeutic approach that helps individuals identify and change negative thought patterns and behaviours. It is effective for treating anxiety, depression, PTSD, OCD, and other mental health conditions. We also offer Transgender Affirmative CBT

  • What is Acceptance and Commitment Therapy (ACT)?

    ACT is a type of therapy that encourages individuals to accept their thoughts and feelings rather than fighting or feeling guilty for them. It helps clients commit to making changes that align with their values and improve their quality of life.

  • Do you accept insurance or Medicare?

    Yes, as an OTA Mental Health Endorsed Occupational Therapist, Abby is able to provide services covered by Medicare. We also accept various insurance plans. Please contact us for more details about coverage and payment options.

  • What is your cancellation policy?

    We require at least 24 hours' notice for cancellations or rescheduling. If you cancel within less than 24 hours or fail to show up for your appointment, you may be charged a cancellation fee.

  • What are your business hours?

    Our business hours are Monday to Friday, 9am to 5pm. If you need to reach us outside of these hours, please leave a message or email us, and we will get back to you as soon as possible.

  • Where is your clinic located?

    Abby offers telehealth appointments to clients across Australia. Abby also sees clients face to face in North Fitzroy (Tuesdays) and Brunswick (Wednesdays).

  • What should I do if I am in crisis?

    If you are experiencing a mental health crisis, please contact emergency services or go to the nearest emergency room. You can also reach out to crisis hotlines such as:

    - Lifeline: 13 11 14

    - Beyond Blue: 1300 22 4636

    - Suicide Call Back Service: 1300 659 467

  • Can I get immediate help from They Them Us during a crisis?

    They Them Us does not provide crisis intervention services. If you are in immediate danger or need urgent support, please contact one of the crisis services listed above or call emergency services.

Support Directory

Welcome to our Support Directory, a comprehensive list of resources to assist you in accessing the support you need. Whether you're seeking crisis intervention, LGBTQIA+ support, mental health resources, or assistance with specific challenges, we've compiled a range of services to guide you on your journey.

  • In times of crisis, it's essential to reach out for support. Here are various options available:

    • Phone Hotlines: Immediate assistance is just a phone call away.

    • Online Counselling: Access professional support through online platforms.

    • WebChat Services: Connect with trained counsellors via webchat for confidential support.

    • Websites: Explore online resources for information and guidance during difficult times.

  • For members of the LGBTQIA+ community, specialised support services are available:

    • Q-Life: Offering support specifically tailored to LGBTQIA+ individuals, including crisis intervention.

    • Rainbow Door: Providing a safe and inclusive space for LGBTQIA+ community members seeking support and resources.

    • Switchboard: Offering confidential telephone counselling and referral services for LGBTQIA+ individuals.

    • After-care Mind Australia: Providing support for LGBTQIA+ individuals experiencing suicidal thoughts or crisis situations.

  • Beyond crisis intervention and LGBTQIA+ support, here are more resources available to you:

    • Beyond Blue: Offers support for individuals, carers, and families affected by mental health challenges.

    • Black Dog Institute: Provides resources and support specifically focused on depression.

    • Butterfly Foundation: Offers support for positive body image and assistance with unhealthy eating patterns.

    • Carers Hotline: Provides support and assistance for individuals caring for loved ones with mental health challenges.

    • CASA: Offers crisis support for individuals who have experienced sexual assault.

    • Direct Line: Provides support for individuals dealing with substance use issues.

    • 1800-Respect: Offers support for individuals experiencing family violence.

    • Lifeline: Provides crisis support during business hours.

    • Suicide Call Back Service: Offers crisis support after hours.

    • Orange Door: Provides support hub services for family violence victims.

    • RhED: Offers resources and peer worker support for sex workers.

    • 1300YARN: Provides culturally sensitive support for Indigenous Australians.

Please note that They/Them/Us is not a crisis service. In case of an emergency, please contact your local Mental Health Triage, attend the nearest hospital emergency department, or call emergency services on 000.

Remember, reaching out for support is a courageous step towards healing and well-being. You are not alone, and help is available whenever you need it.

Ready to Start Your Journey?

We are here to support you every step of the way. Reach out to book an appointment or for any inquiries.